UNDERSTANDING the QQQQQ

I can't believe it's taken me this long to figure this out, but hopefully I'll save you a lot of grief by sharing what I just learned.

1.  THRIVE Planner is the food storage "calculator."

• Customers should use this FIRST before they set up the Q and to calculate how much food their family  needs.  

• The Planner can be edited and customized.  If the customer is NOT going to sign up for the Q, they should stop here -- they can still access it any time they log in.

2.  THE Q is the "monthly shipments"

• If the customer wants the monthly shipments, they must then click on "set up monthly shipments" on the same page that they customized their "planner".  This will transfer their planner to their Q.  Follow other directions as noted.

• Once the Q is set up, DO NOT return to the Planner -- instead, always return to the Q and edit shipments/quantities from the left side of the screen.

• Of course the EASIEST way to set up the Q for a customer is for YOU to do it through the consultant 'back end'.  This will ensure that the process is carried out from start to finish.  They can then log in and return to the Q to edit shipments, etc.

3.  USING/UNDERSTANDING THE Q

• Reminder:  There is a 3-month commitment and $50 minimum monthly purchase.  After the 3 months, the customer may pause, cancel, or change shipment date/amount.  If you are a consultant, you must be on the Q for a $50 minimum shipment each month so that you receive a commission.  If it falls under $50, the amount will simply be deducted from your paycheck.

• Current Promotion as of 3/1/2011:  Everyone who signs up for the Q, will have Q Club Platinum membership for life of the Q as long as they don't pause or cancel  -- IF -- their Q is over $100/month; 2 or more people sign up for the Q at a single party (everyone who signs up at the party will receive the platinum membership); OR they sign up as a consultant.

• Again, DO NOT return to the Planner -- ALL editing should be done from the Q page using the left-hand column:  add products, edit shipments, etc.  This is because the Planner is not linked to the Q, but the Q is linked to the Planner (in other words, changes to the Q will be reflected on the planner, but changes to the planner will NOT be reflected on the Q).  This will save customers a lot of headaches.

• hint:  I always encourage customers to choose a date somewhere between the 15th-25th of the month.  Too soon and they won't have enough time to view sales and change shipments accordingly.

• I also send out a monthly email reminding Q customers to check their shipment to be sure they receive the items they want that month.

• I've noticed that some people who are less computer saavy tend to get very frustrated by using the Q.  In this case I offer to go to their home and walk them through the process.  Others get it set up on their own, but then ask that I come help them organize their shipments for the first couple of months.  The key here is to teach them to be able to do it on their own.

• Occasionally check your list of Q Customers to be sure that dates are scheduled.  Follow up on anyone who has paused their shipment for more than a month to see if there are any concerns.  

• Sometimes you will need to manually tie a Q to a party -- do this through your list of customers by clicking on the Q Customer tab.  Be sure that you do not tie any Q's to a party until they have set up a shipment date and are 'active'.  Otherwise, customers who are only using the Q as a calculator and not for the shipments, will inadvertantly give credit to parties when they have no intention of using the Q.

Read more details about the Q in the training manual on page 62.