Helping Q Customers

I recently sent this letter to all of my Q Customers.   You may have noticed by now that some people do better with computers than others.  I've made a few changes and created a letter that I send to all NEW Q Customers (click here).

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It's come to my awareness that some of you are having a difficult time managing your Q.  It's meant to be easy and stress free, so I'm going to explain a few things below that should help!  Please read through this important tip:

At Shelf Reliance there are TWO tools to use for food storage calculating:  1.  The "THRIVE PLANNER" and 2. "the Q".  It's important to know the difference between the two:

The THRIVE PLANNER (or food calculator) is for first-time users who have never calculated their annual food storage amounts and want to know what they need to purchase to have a complete storage.  When they enter in their family information they have the option to "SET UP monthly shipments" (this is the Q).  DO NOT click on this -- it is meant to set up a Q for you if you DO NOT have one already.  But since you have a Q, it will add the items you just calculated to your current Q.  As a Q customer, you have already set up your monthly shipments, so do not use this planner.  REPEAT:  as a Q Customer, DO NOT use the THRIVE PLANNER.

INSTEAD, always go directly to the tab: THE Q (your home store)
http://www.shelfreliance.com/productqueue/customer/summary/

EVERYTHING on YOUR Q is managed through this tab.  From THE Q page you can view/edit your monthly shipments, edit your entire list of foods, change shipment date/amount and see past orders.   It is very important that when you make changes to your Q and list of foods (Home Store), that you change it using the Q and NOT the planner.  (Remember that date/amount of monthly shipments can only be changed after 90 days).

For those of you who have set up a Q (either intentionally or not) but have not entered a shipment date or payment information, please let me know if you would like to participate in the monthly shipments so that I can get that working for you.  Otherwise, let me know and I can remove you from the Q emailing list.

I hope this makes your food storage purchasing experience easy and stress-free.  That is its purpose!   I'm always here to walk you through the process.  Please let me know if you have any questions or concerns.  I love hearing your ideas and suggestions!