Follow-Ups & Customer Retention

One important part of customer satisfaction and retention are FOLLOW-UPS.

Once a week or every few weeks, take a moment to call previous Party Hosts and Q Customers.  If you've done that already, pick some customers to email or phone.  Here are some ideas on what to ask:

1.  Did everything arrive on your last order?
2.  Did you open it and how did you like it?
3.  What have you made with it?
4.  Do you have any problems or suggestions?
5.  Do you have any questions about what you received?
6.  (and if the Q customer is inactive) I noticed you haven't scheduled your shipments for the last few months, is there anything I can do to help you with your orders? 

If any Concerns arise, be sure to take the time to resolve them.  We want everyone to have a positive experience with their purchase!  The training manual is an excellent source for resolving concerns.  Be sure to review it regularly.  The Discussion Forum is another great resource!  And ALWAYS feel free to call me with questions!

Take the opportunity to tell your customers about new products or current sales.  Ask them if they'd like to order anything from you at that time.  Better yet, ask if they'd like to host a party to TASTE the new foods and get them for FREE and 50% OFF!