THRIVE Q Questionnaire

I recently sent this out to my Q Customers and Team. It has helped me to identify customers who are having problems and promotes conversation with those who are not active on their Q.

THRIVE Q Customer Satisfaction Questionnaire:

1.  The quality of food I receive is:

a. Excellent
b. Good
c. Fair
d. I don't know, I haven't tasted it yet

2.  I receive my shipment within

a. 1 week of the scheduled date
b. 2 weeks of scheduled date
c. 3 or more weeks of scheduled date

3.  I receive everything I ordered:

a.  all the time
b.  most of the time
c.  some of the time

4.  Using the online THRIVE Shipment planner is simple and easy

a.  all the time
b.  most of the time
c.  some of the time
d.  never

5.  I understand how to manage my Q shipments

a.  Yes
b.  A little
c.  No

6.  The website speed and ease of use has ________ since I first signed up:

a.  improved
b.  remained the same
c.  gotten worse

 

7.  The Q Club is beneficial and an incentive to continue my monthly shipments

a.  Yes
b.  No
c.  I don't know what the Q Club is

8.  The monthly Q-pon and recipe emails are useful and helpful

a.  Yes
b.  No
c.  Sometimes
d. I don't get the emails.

9.  I would recommend the monthly Q shipments to Friends or Family

a.  Yes
b.  No
comments: 

10.  I log on to my monthly Q at least: 

a.  Once or more a week
b.  About twice a month
c.  Once a month or less
comments:

11.  When I have questions or problems with my order, I call:

a.  No one
b.  Shelf Reliance Customer Service
c.  My Consultant
d.  Someone else (who):

12.  Other Questions, Comments or Suggestions: